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Risk free shoppingSometimes - just like in daily live - things do not go as planned. |
Situation |
Solution |
Return shipping cost
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Costs of exchange
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Wrong product or size ordered |
You can send unused product for refund or exchange | 5-10 Eur | GRATIS |
| Product not as expected - you do not like it |
You can send unused product for refund | 5-10 Eur | ---- |
| Package not collected at the post office and returned to us |
When package returned to us or visible on tracking site that is on the way back to us, we will send it again. | ---- | GRATIS |
| You want to cancel order - but it was already shipped |
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---- 5-10 Eur |
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Wrong or incomplete delivery address provided by customer |
Please send us correct delivery address. We will send it again. | ---- | GRATIS |
| Received product is mechanically damaged |
Please send us photo. We will refund your payment or send you new product. No need to send damaged product back to us. |
---- | GRATIS |
| Package lost during transportation | Shipment is cosidered as lost after time specified HERE. Your payment will be refunded. |
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Instructions for return or exchange
- please contact us via email. We will provide info how to procceed