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Risk free shoppingSometimes - just like in daily live - things do not go as planned. |
Situation |
Solution |
Return shipping cost
|
Costs of exchange
|
Wrong product or size ordered |
You can send unused product for refund or exchange | 2 - 5 Eur | GRATIS |
Product not as expected - you do not like it |
You can send unused product for refund | 2 - 5 Eur | ---- |
Package not collected at the post office and returned to us |
When package returned to us or visible on tracking site that is on the way back to us, we will send it again. | ---- | GRATIS |
You want to cancel order - but it was already shipped |
|
---- 2 - 5 Eur |
---- |
Wrong or incomplete delivery address provided by customer |
Please send us correct delivery address. We will send it again. | ---- | GRATIS |
Received product is mechanically damaged |
Please send us photo. We will refund your payment or send you new product. No need to send damaged product back to us. |
---- | GRATIS |
Package lost during transportation | Shipment is cosidered as lost after time specified HERE. Your payment will be refunded. |
---- | ---- |
Instructions for return or exchange
- Put the product into envelope with some bubble protection and add some info for us.
- Take it to your local post office.
- Ask them for standart - cheapest mail - cost should be around 2-5 Eur.
- Registered or express mail is not needed - it is more expensive. But it is your choice and your costs.
- Once we receive the package we will inform you and refund your money or send you the exchanged product.
If you need other product fast and do not want to wait for exchange
- please create new order and payment for correct product and send the wrong product for money refund
Our delivery address:
PDT-services
Ivo Foltyn
Hornosusska 6B
735 64 Havirov
Czech republic